Shipping policy

Shipping Policy

Last Updated: 6th August 2026

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. We appreciate your patience.

Shipping Rates and Delivery Times

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Estimated delivery times:

Shipping Method	Estimated Delivery Time
Standard Shipping (UK)	3–5 business days
Express Shipping (UK)	1–3 business days
Australia (International Tracked)	7–14 business days
European Union (International Tracked)	5–10 business days
United States (International Tracked)	7–14 business days
Canada (International Tracked)	7–14 business days
New Zealand (International Tracked)	7–14 business days
Hong Kong (International Tracked)	7–14 business days
South Korea (International Tracked)	7–14 business days
Japan (International Tracked)	7–14 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Destinations

We currently ship to the United Kingdom, Australia, the European Union, the United States, Canada, New Zealand, Hong Kong, South Korea, and Japan. We're expanding to more countries soon — check back here as new destinations go live.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (if available). Tracking updates may take 24–48 hours to appear after shipment.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may be charged by your local customs authority.

These charges:

Are not included in the product price or shipping cost.
Are the responsibility of the customer.
Vary by country and local regulations.

For orders to Australia under A$1,000, no customs duty applies.

We do not currently collect EU import VAT at checkout (no IOSS registration). For orders shipped to the European Union, your local customs authority may charge import VAT and a handling fee before your parcel is delivered. This charge is the buyer's responsibility and is separate from the price paid at checkout.

For orders shipped to the United States, import duty is included in the price shown at checkout and prepaid on your behalf. You should not be charged anything further by customs or your delivery carrier on delivery.

For orders shipped to Canada, GST/HST and any applicable customs duty are not included in the price shown at checkout. Canada Post will collect these charges from you, along with a small handling fee, before your parcel is delivered. This charge is the buyer's responsibility.

For orders to New Zealand under NZ$1,000, Hong Kong under HKD$4,000, South Korea under US$150, or Japan under ¥10,000, no customs duty typically applies.

We recommend contacting your local customs office for more information before placing an order.

Delayed or Lost Shipments

We are not responsible for delays caused by:

Shipping carriers
Customs clearance procedures
Severe weather conditions
Public holidays
Incorrect shipping information provided by the customer

If your package appears lost or significantly delayed, please contact us and we will assist in locating your shipment.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

Please contact us immediately.
We cannot guarantee address changes once an order has been processed or shipped.
Additional shipping charges may apply for returned packages that require reshipment.